Banger Tech Pvt Ltd (“BTPL”) is the licensed owner of the brand “Doodhwala”, the Website “www.doodhwala.net” and the Mobile Application “Doodhwala” (“Website/Application”).By accessing the services provided by the Application/Website you agree to the following Terms of Service;
As part of the registration process on the Website/Application, BTPL may collect the following personally identifiable information about you; Name including first and last name , email address, mobile phone number, contact details, Address, Postal code, Lifestyle
preferences, Demographic profile (like your age, gender, occupation, education, address
etc.) and information about the pages on the Website/Application you visit/access, the links you click on the Website/Application, the number of times you access the page and any
such browsing information.
Services of the Website/Application would be available to only select geographies in India.
Persons who are "incompetent to contract" within the meaning of the Indian Contract Act,
1872 including un-discharged insolvents etc. are not eligible to use the Website/Application.
If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the
Website/Application only under the supervision of a parent or legal guardian who agrees to
guardians can transact on behalf of you if they are registered users. You are prohibited from
purchasing any material which is for adult consumption and the sale of which to minors is
License & Website/Application Access
BTPL grants you a limited sub-license to access and make personal use of this
Website/Application and not to download (other than page caching) or modify it, or any
portion of it, except with express written consent of BTPL. This license does not include any
resale or commercial use of this Website/Application or its contents; any collection and use
of any product listings, descriptions, or prices; any derivative use of this
Website/Application or its contents; any downloading or copying of account information for
the benefit of another merchant; or any use of data mining, robots, or similar data gathering
and extraction tools. This Website/Application or any portion of this Website/Application
may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for
any commercial purpose without express written consent of BTPL. You may not frame or
utilize framing techniques to enclose any trademark, logo, or other proprietary information
(including images, text, page layout, or form) of the Website/Application or of BTPL and its
affiliates without express written consent. You may not use any meta tags or any other
"hidden text" utilizing the Website/Application’s or BTPL’s name or trademarks without the
express written consent of BTPL. Any unauthorized use terminates the permission or license
granted by BTPL.
Account & Registration Obligations
All shoppers have to register and login for placing orders on the Website/Application. You
have to keep your account and registration details current and correct for communications
related to your purchases from the Website/Application. By agreeing to the terms and
conditions, the shopper agrees to receive promotional communication and newsletters
upon registration. The customer can opt out either by unsubscribing or by contacting the
All the products listed on the Website/Application will be sold at MRP unless otherwise
specified. The prices mentioned at the time of ordering will be the prices charged on the
date of the delivery. Although prices of most of the products do not fluctuate on a daily
basis but some of the commodities and fresh food prices do change on a daily basis. In case
the prices are higher or lower on the date of delivery, additional charges will be collected or
refunded as the case may be at the time of the delivery of the order.
Cancellation by Website/Application/Customer
You as a customer can cancel your order anytime up to the cut-off time of the slot for which
you have placed an order by calling our customer service. In such a case we will refund any
payments already made by you for the order into your wallet held with Doodhwala. If we
suspect any fraudulent transaction by any customer or any transaction which defies the
terms & conditions of using the Website/Application, we at our sole discretion could cancel
such orders. We will maintain a negative list of all fraudulent transactions and customers
and would deny access to them or cancel any orders placed by them.
Return & Refunds
We have a Return and Refund policy which entitles all our members to return the product at
the time of delivery if due to some reason they are not satisfied with the quality or
freshness of the product. We will take the returned product back with us and issue a credit
note for the value of the return products which will be credited to your wallet/account on
the Website/Application. This can be used to pay your subsequent shopping bills.
BTPL is in the business of selling products listed on the Website/Application and does not
undertake the manufacturing of these products. We ensure basic quality checks like Expiry
Date etc but are not liable for any medical/health/or other repercussions pertaining to the
consumption of the product. The customer is solely responsible for the product she/he
purchases and the effects of the consumption of these products are her/his responsibility
including any expenses or costs that medical treatment or any other action may ensue.
BTPL provides Nutritionist Advice and ‘Filters’ for categorization of Products. These
recommendations are based on research done by Manufacturers and Nutritionists.
However, BTPL is not liable for and repercussion caused by the use of any product based on
the recommendations on the Website/Application.
Delivery Boys Liability
BTPL employs Part-time Delivery Boys and existing Milkmen for distribution of products.
BTPL is not responsible for any act of theft/vandalism/harassment cause by the Delivery
You Agree and Confirm
1. That in the event that a non-delivery occurs on account of a mistake by you (i.e.
wrong name or address or any other wrong information) any extra cost incurred by
BTPL for redelivery shall be claimed from you.
2. That you will use the services provided by the Website/Application, its affiliates,
consultants and contracted companies, for lawful purposes only and comply with all
applicable laws and regulations while using and transacting on the
3. You will provide authentic and true information in all instances where such
information is requested of you. BTPL reserves the right to confirm and validate the
information and other details provided by you at any point of time. If upon
confirmation your details are found not to be true (wholly or partly), it has the right
in its sole discretion to reject the registration and debar you from using the Services
and / or other affiliated Website/Applications without prior intimation whatsoever.
4. That you are accessing the services available on this Website/Application and
transacting at your sole risk and are using your best and prudent judgment before
entering into any transaction through this Website/Application.
5. That the address at which delivery of the product ordered by you is to be made will
be correct and proper in all respects.
6. That before placing an order you will check the product description carefully. By
placing an order for a product you agree to be bound by the conditions of sale
included in the item's description.
7.We are not liable for any complaints reported after 24-48 hours.
We have made every effort to display the colours of our products that appear on the
Website/Application as accurately as possible. However, as the actual colours you see will
depend on your monitor, we cannot guarantee that your monitor's display of any colour will
Modification of Terms & Conditions of Service
BTPL may at any time modify the Terms of Service of Use of the Website/Application
without any prior notification to you. You can access the latest version of these Terms of
Service at any given time on the Website/Application. You should regularly review the
Terms or Service on the Website/Application. In the event the modified Terms of Service is
not acceptable to you, you should discontinue using the Service. However, if you continue
to use the Service you shall be deemed to have agreed to accept and abide by the modified
Terms of Service of Use of this Website/Application.
Governing Law and Jurisdiction
This User Agreement shall be construed in accordance with the applicable laws of India. The
Courts at Bangalore, India, shall have exclusive jurisdiction in any proceedings arising out of
this agreement. Any dispute or difference either in interpretation or otherwise, of any terms
of this User Agreement between the parties hereto, the same shall be referred to an
independent arbitrator who will be appointed by BTPL and his decision shall be final and
binding on the parties hereto. The above arbitration shall be in accordance with the
Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall
be held in Bangalore. The High Court of judicature at Bangalore alone shall have the
jurisdiction and the Laws of India shall apply.
Reviews, Feedback, Submissions
All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions
disclosed, submitted or offered to the Website/Application on or by this
Website/Application or otherwise disclosed, submitted or offered in connection with your
use of this Website/Application (collectively, the Comments") shall be and remain the
property of BTPL. Such disclosure, submission or offer of any Comments shall constitute an
assignment to BTPL of all worldwide rights, titles and interests in all copyrights and other
intellectual properties in the Comments. Thus, BTPL owns exclusively all such rights, titles
and interests and shall not be limited in any way in its use, commercial or otherwise, of any
Comments. BTPL will be entitled to use, reproduce, disclose, modify, adapt, create
derivative works from, publish, display and distribute any Comments you submit for any
purpose whatsoever, without restriction and without compensating you in any way. BTPL is
and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you
any compensation for any Comments; or (3) to respond to any Comments. You agree that
any Comments submitted by you to the Website/Application will not violate this policy or
any right of any third party, including copyright, trademark, privacy or other personal or
proprietary right(s), and will not cause injury to any person or entity. You further agree that
no Comments submitted by you to the Website/Application will be or contain libellous or
otherwise unlawful, threatening, abusive or obscene material, or contain software viruses,
political campaigning, commercial solicitation, chain letters, mass mailings or any form of
"spam". BTPL does not regularly review posted Comments, but does reserve the right (but
not the obligation) to monitor and edit or remove any Comments submitted to the
Website/Application. You grant BTPL the right to use the name that you submit in
connection with any Comments. You agree not to use a false email address, impersonate
any person or entity, or otherwise mislead as to the origin of any Comments you submit.
You are and shall remain solely responsible for the content of any Comments you make and
you agree to indemnify BTPL and its affiliates for all claims resulting from any Comments
you submit. BTPL and its affiliates take no responsibility and assume no liability for any
Comments submitted by you or any third party.
Copyright & Trademark
BTPL, its suppliers and licensors expressly reserve all intellectual property rights in all text,
programs, products, processes, technology, content and other materials, which appear on
this Website/Application. Access to this Website/Application does not confer and shall not
be considered as conferring upon anyone any license under any of BTPL or any third party's
intellectual property rights. All rights, including copyright, in this Website/Application are
owned by or licensed to BTPL. Any use of this Website/Application or its contents, including
copying or storing it or them in whole or part, other than for your own personal, non-
commercial use is prohibited without the permission of BTPL. You may not modify,
distribute or re-post anything on this Website/Application for any purpose. The names and
logos and all related product and service names, design marks and slogans are the
trademarks or service marks of BTPL, its affiliates, its partners or its suppliers. All other
marks are the property of their respective companies. No trademark or service mark license
is granted in connection with the materials contained on this Website/Application. Access to
this Website/Application does not authorize anyone to use any name, logo or mark in any
manner. References on this Website/Application to any names, marks, products or services
of third parties or hypertext links to third party Website/Applications or information are
provided solely as a convenience to you and do not in any way constitute or imply BTPL
endorsement, sponsorship or recommendation of the third party, information, product or
service. BTPL is not responsible for the content of any third party Website/Applications and
does not make any representations regarding the content or accuracy of material on such
Website/Applications. If you decide to link to any such third party Website/Applications, you
do so entirely at your own risk. All materials, including images, text, illustrations, designs,
icons, photographs, programs, music clips or downloads, video clips and written and other
materials that are part of this Website/Application (collectively, the "Contents") are
intended solely for personal, non-commercial use. You may download or copy the Contents
and other downloadable materials displayed on the Website/Application for your personal
use only. No right, title or interest in any downloaded materials or software is transferred to
you as a result of any such downloading or copying. You may not reproduce (except as
noted above), publish, transmit, distribute, display, modify, create derivative works from,
sell or participate in any sale of or exploit in any way, in whole or in part, any of the
Contents, the Website/Application or any related software. All software used on this
Website/Application is the property of BTPL or its licensees and suppliers and protected by
Indian and international copyright laws. The Contents and software on this
Website/Application may be used only as a shopping resource. Any other use, including the
reproduction, modification, distribution, transmission, republication, display, or
performance, of the Contents on this Website/Application is strictly prohibited. Unless
otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other
intellectual property owned, controlled or licensed by BTPL, one of its affiliates or by third
parties who have licensed their materials to BTPL and are protected by Indian and
international copyright laws. The compilation (meaning the collection, arrangement, and
assembly) of all Contents on this Website/Application is the exclusive property of BTPL and
is also protected by Indian and international copyright laws.
You understand that by using this Website/Application or any services provided on the
Website/Application, you may encounter Content that may be deemed by some to be
offensive, indecent, or objectionable, which Content may or may not be identified as such.
You agree to use the Website/Application and any service at your sole risk and that to the
fullest extent permitted under applicable law, BTPL and its affiliates shall have no liability to
you for Content that may be deemed offensive, indecent, or objectionable to you.
You agree to defend, indemnify and hold harmless , BTPL, its employees, directors, officers,
agents and their successors and assigns from and against any and all claims, liabilities,
damages, losses, costs and expenses, including attorney's fees, caused by or arising out of
claims based upon your actions or inactions, which may result in any loss or liability to or
BTPL or any third party including but not limited to breach of any warranties,
representations or undertakings or in relation to the non-fulfilment of any of your
obligations under this User Agreement or arising out of the your violation of any applicable
laws, regulations including but not limited to Intellectual Property Rights, payment of
statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or
publicity, loss of service by other subscribers and infringement of intellectual property or
other rights. This clause shall survive the expiry or termination of this User Agreement.
This User Agreement is effective unless and until terminated by either you or BTPL. You may
terminate this User Agreement at any time, provided that you discontinue any further use
of this Website/Application. BTPL may terminate this User Agreement at any time and may
do so immediately without notice, and accordingly deny you access to the
Website/Application, such termination will be without any liability to BTPL. Upon any
termination of the User Agreement by either you or BTPL, you must promptly destroy all
materials downloaded or otherwise obtained from this Website/Application, as well as all
copies of such materials, whether made under the User Agreement or otherwise. BTPL's
right to any Comments shall survive any termination of this User Agreement. Any such
termination of the User Agreement shall not cancel your obligation to pay for the product
already ordered from the Website/Application or affect any liability that may have arisen
under the User Agreement.