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FAQs

Registration


1.How do I register?

Go to the app store download the app, register with your mobile number,select your locality and update your address. You are ready to place an order on Doodhwala!

2.Do I have to necessarily register to shop on Doodhwala?

Yes, you have to register to use Doodhwala.

Payment


1. What are the modes of payment?

  • 1.Credit and debit cards
  • 2.Netbanking via SBI, HDFC, ICIC, AXIS, Kotak, Yes
  • 3.Wallet via Olamoney, freecharge, mobikwik, Payzapp, PayUmoney, airtel

2.Any other taxes, VAT, hidden costs that are not mentioned?

The VAT is included in the MRP of products. There are NO additional or hidden taxes added to your order.

3.Is it safe to use my credit/ debit card on Doodhwala?

Yes it is absolutely safe to use your card. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.

4.How do I get the amount back for items not delivered?

If we are not able to deliver all the products in your order and you have already paid for them online, the balance amount will be refunded to your wallet as store credit and you can use it at any time for your future orders.

5.How does the Doodhwala wallet work?

The Doodhwala Wallet is your pay as you go account, which allows you to pay for your next day’s deliveries. The good news is it’s not a credit account, so you are not paying a lump sum.

For instance if you put Rs 2000 in your wallet, the money remains there and gets deducted only when you make a purchase. It’s an easy and safe way to shop multiple times without having to pay each time.

Orders


1.How do I order on Doodhwala?

Select your desired products and quantity, put them in the basket and make the payment.

2.What time do my orders get delivered?

To ensure freshness, all our orders are delivered by 7.00am.

3.Which areas in Bangalore is Doodhwala delivering?

We deliver to over 45 different areas in Bangalore. Visit this link to check your locality http://doodhwala.net/areaserved.php

4.What if my deliveries are not right or missing?

We are easy to get in touch with. Raise an issue through our app using the report issue button or contact our customer care by writing us an email, chatting through the app or calling us.

5.How do I make changes to my order?

Make any changes to any date from the deliveries section in the app

6.What’s the final time to make changes to my order?

Every product have different cut-off times, thus we recommend making changes by noon to ensure availability.

7.What if I am going on vacation or do not want deliveries for a certain period?

Set a vacation schedule from the application, simply input the date from when you want to pause it and the end date of your vacation and your schedule will be set

Subscription


1.Why should I subscribe?

As a subscriber you never have to remember to reorder every month. Get whatever you need before you actually need it. Everything arrives to your door like magic!

How does it work?

• Select your items

Select items you regularly order and put them in delivery schedule. From nappies to eggs to chicken, you can subscribe to as many products you like.

• Select your frequency

Choose the schedule that works for you, from daily to every month.

• Skip or cancel at anytime

Visit your account to update quantities, skip a month, or cancel your subscription. It is simple.

2.How do I make changes to my entire subscription plan?

Make permanent changes to your plan from the plans section in the app where you can edit, cancel or pause a plan.

Customer service?


1.How do I contact customer service?

We are right here for you. Write to us on support@doodhwala.net or call on 8892365232 , or contact us via our in app chat.

2.I’d like to suggest some products. Who do I contact?

We would love to hear from you on Facebook and Twitter.

Customer Care - 080 33509334
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